Refund Policy
Refund Policy
Our Guarantee
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and refund process.
Return Period
You may return products within 7 days of receipt for a full refund. Products must be in their original condition and packaging.
Conditions for Returns
- Product must be unused and in original packaging
- Valid proof of purchase required
- Perishable items must be reported within 24 hours
- Personal care items cannot be returned
Refund Process
Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Return Shipping
If you receive a damaged or defective product, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping.
How to Initiate a Return
- Contact our support team via email or phone
- Provide your order number and reason for return
- Receive return authorization instructions
- Package the product securely and ship it back
Contact Information
For returns and refunds, please contact us at ektahoney@outlook.com.
